ERGObaby Policies

Alternative Payment Methods

Money Orders:	Phone Orders:
Make payable and send to: ERGObaby 3390 Old Haleakala Hwy Pukalani, HI 96768	Contact ERGObaby toll free: 1-888-416-4888 or 1-808-572-6953 Office Hours: 8am to 4pm HST

Manufacturer's Warranty

The Ergo Baby Carrier, Inc. warrants our products against defects in materials and workmanship. We stand behind all of our products and will either repair or replace free of charge during the first twelve (12) months, any Carrier or accessory that does not meet our high standards. Proof of purchase is necessary. We require that the Carrier or accessory be sent to us directly so we can confirm the defect and make a decision on whether to repair or replace the item.

Return Policy

Customer satisfaction is our priority at ERGOBABY. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or dissatisfaction please contact us prior to returning your Carrier; we can often offer a solution that will help. However, if you are still not completely satisfied with any of our other products, please return them within 30 days in like-new condition (we retain the right to determine like-new condition) for a full refund less shipping and handling.

Shipping Information

ERGOBABY products are shipped 2 to 3 business days after your order is placed (allow 3-5 business days for UPS 2nd Day Air and 7-10 business days for UPS Ground.) We ship UPS Ground and UPS 2nd Day Air. Orders are shipped from Seattle, WA.

Orders sent to US territories, APO, Hawaii, and US Postal Boxes will be shipped USPS. Final pricing will be quoted prior to payment completion. Free shipping promotions are available in the US only.

International Shipping

ERGOBABY is not responsible for International orders that may be held at customs. Please check with your local customs office for additional fees, duties or taxes that may be incurred when ordering from ERGOBABY.